We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Google Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Google Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.
FAQ
- What payment methods do you accept?
- Where is my refund?
- Can I return or exchange an item?
- How do I return an item?
- DELIVERY TIME
- FREE SHIPPING
- TRACK YOUR ORDER
Payment
- What payment methods do you accept?
- Where is my refund?
What payment methods do you accept?
Where is my refund?
We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.
Returns
- Can I return or exchange an item?
- How do I return an item?
Can I return or exchange an item?
You can absolutely return your item to us, within 30 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. If you’re unsure about clothing sizes, we recommend ordering the two closest matches and returning the one that doesn’t fit.
How do I return an item?
At aurrela, we understand that sometimes it is necessary to return a product. However, as part of our sustainability concept, we want to handle returns responsibly.
Every year, millions of tons of returned goods from online shops end up in landfills worldwide – with devastating environmental effects. We want to set a positive example here.
All returned products at aurrela are professionally cleaned and repackaged, so they can be added back to our assortment and offered to other customers. This way, we avoid unnecessary waste.
Returns must be sent to our international central warehouse. Customers are responsible for the shipping costs.
Return address:
Contact Name: Wang Maoqin
Address: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District
City: Ningbo
Zip code: 315100
Province: Zhejiang
Country: China
Tel: 15314571683
Shipping
- DELIVERY TIME
DELIVERY TIME
-
Order cut-off time: 17:00 (Central European Time, Amsterdam)
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Order processing time: 1–2 business days, shipping Monday–Friday
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Standard delivery time: 4–6 business days, delivery Monday–Friday
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Carriers: DHL / PostNL
Note: Like many online shops, we experience periods of high order volumes. During these times, delays may occur. Please take this into account when placing your order — we do our best to dispatch your parcel as quickly as possible.
FREE SHIPPING
- FREE SHIPPING
FREE SHIPPING
We cover the shipping costs for every order — no minimum spend.
After placing your order, you will receive order status updates and shipping information by email. Tracking details are sent automatically once your parcel has been dispatched.
TRACK YOUR ORDER
- TRACK YOUR ORDER
TRACK YOUR ORDER
As soon as your parcel is on its way, you will receive a tracking number by email.
If you have not received a tracking number after 7 business days, please email us at info@aurrela.com and we will assist you promptly.